Claiming tech giveaway

[yeoruc]

Hi,

I have signed up for BT Superfast Fibre, and have claimed my reward card promptly after my line was activated on May 23rd. But haven't received my code for my tech giveaway. When should I receive it?

Thank you

[Keith_Beddoe]

Welcome to this user forum. @yeoruc 

This post from a moderator to another user, may help to clarify the process.

https://community.bt.com/t5/Bills-Packages/Free-gift-not-received/m-p/1948655#M110210

[yeoruc]

Thank you. Yes I've seen that earlier and I'm well beyond that timeline apparently, so waiting for a response.

[PaddyB]

Hi @yeoruc,

Welcome to the community and thank you for posting. I'm sorry you haven't received the email to claim your Free Tech Gift. This is something I'll be able to chase for you.

I've sent you a PM with details on how you can contact the Mod Team.

Thanks

PaddyB

[yeoruc]

Hi @PaddyB, thanks so much. Replied to the message. Looking forward to hearing from you guys. Cheers

[PaddyB · Accepted solution]

Hi @yeoruc,

Thank you for sending in your details. 

I'm sorry you haven't received the email to claim your free tech gift. I've passed on your details to my colleagues in the Promotions Team and I've asked them to investigate. It normally takes them around 10 days to get back to me, I'll post back as soon as I have an update.

Thanks

PaddyB

[yeoruc]

Hi @PaddyB

Thank you so much for all your help. I have received my promo code today and placed my order for the item I want.

I appreciate all your help and effort in resolving this issue.

Thank you very much again.

Best

[JohnC2]

Hi @yeoruc  thanks for the update and @PaddyB  is out of the office for a few days so I'll drop him an email to let him know it is all resolved now.

Cheers
John

[PaddyB]

Hi @yeoruc,

Thank you for taking the time to post back. I'm happy you've received the email and have been able to claim your free tech gift. Please once again accept my apology for the delay.

Thanks

PaddyB

[yeoruc]

Hi @JohnC2 and @PaddyB,

Thank you both very much.

Best