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Benthurst
Aspiring Contributor
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Message 1 of 7

Close down old accounts

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Hello

I have 2 old bt accounts showing on my account page that were from having bt sport from EE.  How do I close these so I don’t see them anymore and just see the main account I have now.

Many thanks. 

Ben    

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6 REPLIES 6
JohnC2
Moderator
Moderator
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Message 2 of 7

Re: Close down old accounts

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Hi @Benthurst thanks for posting and you can't remove these accounts yourself currently. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help fix this for you.

cheers

John

Benthurst
Aspiring Contributor
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Message 3 of 7

Re: Close down old accounts

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Many thanks John.
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Benthurst
Aspiring Contributor
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Message 4 of 7

Re: Close down old accounts

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Hi john all sorted thank you for your help.
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hatemabd
Beginner
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Message 5 of 7

Re: Close down old accounts

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Hi John,

Same here, can you please send me the details of the Mod team to remove the old account ? Because of the double accounts, I'm unable to manage any of my products online.

Thanks !

Best regards,

Hatem.

 

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NeilO
Moderator
Moderator
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Message 6 of 7

Re: Close down old accounts

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Hi @hatemabd, I've sent you over the message so you can get in touch.

Fuqiang
Beginner
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Message 7 of 7

Re: Close down old accounts

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Hi NeilO,

Could you please send me as well the contact email or number of Mod Team. I have the same problem and it annoyed me very much. 

 

Thank you in advance.

Fuqiang.

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