Closed Account 5 years ago but now told I’m in default?

[Cmhairi]

Having thought that I’d closed my BT account at the beginning of 2015 you can imagine my horror when I get a message from a credit agency to say that my account has gone into default! 
having tried to resolve this with BT and getting no-where I am now at a loss As to what I do?!? No-one can tell me what the amount clearly is or what it was for, as they say my account is now closed and with a debt collection agency........ (of which I don’t have details for and they won’t have my contact details as I have moved several times since) I notice that there are many similar cases of this on this forum. Can anyone help me as this is really distressing? 

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

You should have the name of debt collection company.

[Cmhairi]

Thank you 

[DanielS]

Hi @Cmhairi,

We will look into this for you and find out what happened.

I've sent you a private message as I will need some info about your old account.

Thanks

DanielS

[licquorice]

@Cmhairi  Are you sure it is not just a scam?

[Cmhairi]

unfortunately no, I don’t think it is as it’s on my actual credit report. 

[Cmhairi]

And yet again, bt has not called me or tried to help resolve this issue. Promised help and radio silence! 
what is everyone’s suggestions as to what I should do next? 

[Matt-S]

Hi @Cmhairi,

Sorry about the delay in getting back to you, we work all private messages in the order received.

I have checked our queue and I can see that your message is 4th in our queue and this will be picked up as soon as we can.

If you need this case dealt with ASAP our Customer Services Team will be able to help you on 0800 800 150.

Thanks

Matt

[Matt-S]

Hi @Cmhairi,

I have picked up your case and sent you more information in a private message.

Thanks

Matt

[Matt-S]

Hi @Cmhairi,

Just a quick update on your case.

I have sent you a private message can you let me know if the case is now resolved?

Thanks

Matt