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Message 1 of 3

Closed complaint

Could someone please suggest how I might contact BT? I am being charged for a package that I did not request, did not agree to, and do not want. My complaint was closed without any action. Although my first email received a response, my follow-up emails were ignored. My phone line has not worked since I was put on this package, so I cannot call BT (no mobile I can use). I have just been disconnected twice from ongoing chat.

How can I get to communicate with BT? 

Thank you.

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Closed complaint

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.


Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Message 3 of 3

Re: Closed complaint

Hi @Susb Sorry that your complaint was closed without a resolution and we will be happy to help you with this. I've sent you a Private message explaining how you can contact the forum moderation team. 


Community ModeratorJohnC
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