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Susb
Beginner
243 Views
Message 1 of 6

Closed complaint

Could someone please suggest how I might contact BT? I am being charged for a package that I did not request, did not agree to, and do not want. My complaint was closed without any action. Although my first email received a response, my follow-up emails were ignored. My phone line has not worked since I was put on this package, so I cannot call BT (no mobile I can use). I have just been disconnected twice from ongoing chat.

How can I get to communicate with BT? 

Thank you.

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
242 Views
Message 2 of 6

Re: Closed complaint

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
207 Views
Message 3 of 6

Re: Closed complaint

Hi @Susb Sorry that your complaint was closed without a resolution and we will be happy to help you with this. I've sent you a Private message explaining how you can contact the forum moderation team. 

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
Moderator
139 Views
Message 4 of 6

Re: Closed complaint

@Susb I've sent you a few emails, can you drop me a reply?

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Susb
Beginner
111 Views
Message 5 of 6

Re: Closed complaint

Thank you so much for your help with this. I have replied to your email. 

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Moderator
Moderator
79 Views
Message 6 of 6

Re: Closed complaint

Hi @Susb I've sent you a reply :smileyhappy:

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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