Do BT offer compensation for loss of your Internet conection if the fault is on their network, if so how many days loss of internet service is the minimum you can claim for, and do you actually have to file a claim or is this done automatically ? tia.
Not for Residential Broadband customers, only Business ones.
You can claim back daily line rental charges. See Customer service guarantee
You would have to prove actual financial loss, but that would only apply to a business, which you are not allowed to operate on a residential broadband line.
Communityhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.
Yes you can get Compensation for loss of service even for Residential Broadband customers it wont be much but you can as I have done it myself just give bt a call
I got a credit because my broadband and phone was not activated when it should have been
that was because as a new customer your activation was late but not the same for existing customer where there is a loss of broadband