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Tc4
Beginner
259 Views
Message 1 of 4

Compensation

Hi there, 

ive now had two occasions where the broadband in our block of flats & possibly the street was down, and it was for about 3 days but would be up in the evening then gone again in the morning. Does anyone know if this rules you out of compensation? It’s a nightmare working from home so I’m suprised if this shouldn’t qualify.

thank you

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage
241 Views
Message 2 of 4

Re: Compensation

@Tc4 

Are you a BT Broadband customer?

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Tc4
Beginner
207 Views
Message 3 of 4

Re: Compensation

Hi Keith,

yes i am With bt.

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gg30340
Distinguished Sage
Distinguished Sage
187 Views
Message 4 of 4

Re: Compensation

Have you reported a fault?

You will only be entitled to compensation if you have reported the fault.

Automatic Compensation | BT Help

Automatic compensation: What you need to know - Ofcom