I used to work for BT,
Ive had BT internet since it came out, Fibre since it came out,
I am as loyal to BT as can be but in the last 48 hours Ive never felt so much frustration with the company.
I had 3 calls with 3 different sales staff, each one lasting a over an hour.
Call was simple, I am out of contract, I want to renew, even though sky is £12 per month cheaper, I want to stay with BT, all I ask is for BT to treat me like a new customer and send me a new router because mine is over 2 years old and is banged up.
First advisor didnt know what he was doing and eventually hung up without calling me back.
Second advisor stated I need to call up and request a new router AFTER I sign a new contract but cannot guarantee I would get one, then ended the call, called me back and hung up again.
The 3rd advisor stated she can get it but after I sign up she will pass me to another department which I didnt agree to so she blind transferred me anyways to the technical team in the middle of the conversation.
I told the technical team I want to speak to the manager, he placed me on hold for 20 min then hung up.
This is the state of BT.
A customer that was willing to pay more than the competitor, that WANTS to sign up, physically cant.
So now I have signed up with SKY on the same product that is much cheaper with new equipment.
I cant even complain to BT because that process is a joke and a time waste as well.
