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seang
Newbie
90 Views
Message 1 of 4

Complaint Unresolved After 3 Months

Hi. Over 3 months ago I discovered I had two accounts, one of which was just for BT Sport. I didn't ever ask for this and it meant I was being overcharged by more than £30 per month. I raised this and was promised several times the accounts would be merged and I would be refunded and compensated. Nothing ever got done! I received a letter over a month ago saying BT were aware of my complaint and would be back in touch. No surprise I've heard nothing. Surely an easy fix - merge 2 accounts into 1 and refund the over charge total??! Not sure where to turn next to get this finally resolved. BT complaints handling is beyond farcical! Any guidance appreciated. Thanks.

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
87 Views
Message 2 of 4

Re: Complaint Unresolved After 3 Months

I have asked mods who are BT employees to see if they can help. They will post here



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Moderator
Moderator
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Message 3 of 4

Re: Complaint Unresolved After 3 Months

Hi @seang 

Welcome to the Community and thanks for your post!

I'm really sorry that you are being over charged and I appreciate the amount of time you have spent trying to get this sorted out.  As you haven't been able to get this sorted up to this point we will step in and lend a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
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Moderator
Moderator
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Message 4 of 4

Re: Complaint Unresolved After 3 Months

Hi @seang I sent you a private message the other day as I missed you when I called. Can you get back to me on that to let me know if you're happy this is sorted?

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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