Thanks for posting back!
I have checked our email queue and we have received your details so thanks for sending over. We are very busy at the moment which is the reason why it's taking a little longer for us to get back to you.
As soon as you reach the top of our email queue one of the guys will give you a shout.
You have been advised on more than one occasion. Do not contact Customer Services and wait for the moderators to contact you personally so that they can deal with this.
As you have found by re-contacting Customer Services it has lead to confusion. If you are contacted by Customer Services just politely tell them that the issue is being dealt with by the forum moderators.
The moderators are a small team and in the interest of fairness they deal with problems on a first come first served basis because like you, every one feels their problem is the most important and should be dealt with immediately unfortunately however that is not possible.
If you are not prepared to wait until they contact you, you should just carry on doing what you are doing and continue to deal with Customer Services, which does include "Customer Services Liverpool".
I do not take control or have anything to do with your case. I was only trying to point out the best course of action you should take but I will not trouble you any further by posting anything else on your thread.