Formal Complaint and Immediate Contract Termination – GB31154919
Dear BT Customer Services,
I can't find a email address to contact you!!
I am writing to formally raise a complaint regarding my BT landline service, and to request the immediate termination of my contract without penalty.
I joined BT in January and, as requested, paid three months in advance on 31 March (£48.51). In April, I was told I owed £0.51, but your system would not allow me to pay because it was under £1. I paid either £1 or £5 (I don’t recall exactly) and was in credit.
In April, I was charged £3.57, which I paid on 6 May. Then in May, I was charged £19.57 allegedly for late payment – even though the £3.57 was paid on 6 May. On 3 June, my line was disconnected for non-payment, although I believe I should have had 30 days from the due date, which would be until 5 June. I was also charged £19.50 in “Other Charges” and £7.50 as a “Late Payment Fee.”
I am requesting:
- An explanation and correction of these unjust charges
- A refund or credit where applicable
- Immediate cancellation of my BT contract without early termination charges
- Written confirmation of contract closure
On top of the above, my line often disconnects in the evening and must be manually reset in the morning. This has made the service unreliable and unusable at times.
This situation has caused me frustration and financial confusion, and I no longer wish to continue with BT. I have been a loyal EE customer since 2015 and never had these kinds of issues. Frankly, EE provides a far better and more reliable service than BT.
Please respond within 14 days. If I do not receive a satisfactory resolution, I will escalate this matter to the Communications Ombudsman.
Sincerely,
Pls refer to my registration credentials to reply
