Complaint nightmare

[Gizmo74]

Hi I recently closed a complaint and was promised a credit of 130 pound latest bill this has not been applied and new bill for 168 pound nightmare

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[NeilO]

Hi @Gizmo74, welcome to the community and thanks for posting, if you send over your details and we'll be happy to get this looked into. You can find the 'click here to contact the mods' link by clicking on my username.

[Gizmo74]

Hi Neil thanks how do I send you my details

[NeilO]

@Gizmo74 sorry that was my fault, you'll see the link now if you click on my username.