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mickkav
Beginner
664 Views
Message 1 of 2

Complaint saying closed when I haven’t heard back from my original complaint

Anyone had this happen?

Raised a complaint on Saturday and have check in my account and today it’s saying closed but I have t heard from anyone since Saturday when I was informed I would do

Can anyone help??
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Graemeh
Aspiring Contributor
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Message 2 of 2

Re: Complaint saying closed when I haven’t heard back from my original complaint

Hi there, the same thing happend to me just two weeks ago. I have been suffering from rubbish broadband speed for almost two years and had my last complaing closed without contact. I opened a new complaint but that also is going no where! I read today that there will be yet another price increase effective September 16th. BT is the only company whose customers look forward to a price hike as it allows them to leave BT and get better service from another provider without penalty. BT are also increasing their penalty charges!!!!!! Complete rubbish provider.

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