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Message 1 of 4

Complaints

After 1 month of not having landline & intermittent internet, it was finally fixed at the weekend & appears to be working,  according to OFCOM we should be entitled to compensation, no doubt this will move at glacial speed go through dozens & dozens of departments & will entail me  writin g emails /phone calls & generally wasting my time, but I may be surprised & it will be acted on quickly & efficiently , I digress  as there does not appear to be any way of contacting BT (who would have thought it a communications company that makes it difficult to contact them )  from my account I apparently to do not have authority to view my complaint !!!!, so do I have to open another complaint to report the fact that I cant view the compliant. Any bright ideas ? 

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Message 2 of 4

Re: Complaints

@caz1621 

See https://www.bt.com/help/account-and-billing/automatic-compensation

Quote "If you experience total loss of service and it’s not fixed within two working days, you’ll receive £8.40 automatic compensation"

Its automatic.

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Message 3 of 4

Re: Complaints

If my own experience is anything to go by then you don't need to do anything, you will receive an email within the month telling you that your account has been credited.


A thank you is nice, it makes the effort worthwhile, but a kudo is better, by a country mile. (I'm no poet & boy don't I know it)
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Message 4 of 4

Re: Complaints

Considering the experience that I have had over the last month, I trust BT systems as much as I would a chocolate fire guard, we shall wait and see.   

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