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Lajohnstone
Beginner
184 Views
Message 1 of 5

Complete lack of customer care

after moving into our new home we were promised Broadband connection on the 30th of November and while the phone was working on that date we are still waiting to be connected to Broadband. We have suffered weeks and weeks of lies , promises and complete lack of care and understanding. So today after receiving a second hub we have been tol that we have to wait until the 4th of February. No one has made any attempt to understand what we are going through, no one has made any attempt to help us with any degree of support or urgency. And to make matters worse we have just been billed for a months broadband which we dont have and the thought of trying to get that sorted fills us with dread. Why why cant we get anyone to understand and help us, why is it so difficult to find someone to fight our corner and say 'we care' ? 

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4 REPLIES 4
Distinguished Sage
Distinguished Sage
180 Views
Message 2 of 5

Re: Complete lack of customer care

Was this a new build?  Have any of your neighbours  got broadband?

 

see if mods can help or at least find out why the delay they will post here



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Lajohnstone
Beginner
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Message 3 of 5

Re: Complete lack of customer care

Not a new build, previous occupiers moved out day before and they had functioning Broadband. Neighbours have broadband.

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Moderator
Moderator
163 Views
Message 4 of 5

Re: Complete lack of customer care

Hi Lajohnstone,

 

Welcome and thanks for posting. It sounds like there is a cease order on the line which is preventing new orders being placed but I can double check that for you if you wish. Just send over your details. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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Lajohnstone
Beginner
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Message 5 of 5

Re: Complete lack of customer care

Morning! Just getting the infor together , will send details later today
Thanks you
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