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I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.
As my broadband still had a few months to go I had to re entered a new 18 month agreement which I was happy with. A few months past without an issue. However, my bills starter shooting up (£30). I started to look through my account and it appeared that my broadband shot up.
When you took the BTTV service, did you renew the broadband at a new rate for 18 months ? because having BTTV means BT broadband is a requirement, so my guess is your broadband was renewed for 18 months but no new promotion was applied, which is why a few months later when the original promotion ended, you were then billed the standard rate without discount.
On your order confirmation for the BTTV service, does it also show you have a new promotion applied to the broadband separately with it's own ongoing monthly cost or does it simply state that you have renewed your broadband for 18 months ?
I hope you get it all sorted out though, good luck 🙂
Welcome to the Community and thanks for your post!
I am really sorry to see you have had such a tough time lately. 18 hours is a long time to be on the phone in total and I can definitely appreciate how that made you feel.
As you have been going round and round in circles and you're no further forward you can send us over your details and we'll give you a hand from here.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
Hi @Srdscott I left a message for you, sorry I missed you. I replied to you via email as I need a few more security details before I can get this investigated further. Please get back to me when you can, and we'll get this all sorted out for you.