Completely at a loss and stressed with BT

[NeilO]

@Nicha1984 welcome to the community and thanks for posting, can you start your own thread and if the moderators can help we'll explain how you can send in your details.

[StephanieG]

@Srdscott sorry I keep missing you. Please can you get back to my email when you can and I'll be able to get this sorted out for you.

[Srdscott]

Hi Stephanie,

By replying to you email what do you mean?

The only emails I have are relayed messages from bt comms telling me you’ve replied to this thread.

[StephanieG]

Hi @Srdscott sorry about the confusion there. I sent you an email yesterday morning, I used the email address you included in your webform.

Could you check your spam folder please, just in case it ended up there? If you still haven't got it, please PM me a suitable time and contact number for me to give you a ring, and we'll take it from there.

Thanks

[StephanieG]

@Srdscott great speaking with you there. I am sorry it took so long to get this resolved, but I'm glad we were able to get it sorted today.

Thanks

[Srdscott · Accepted solution]

Thank you for calling Stephanie. I’m so glad you understood my predicament and sorted this out so efficiently.

You really are a credit to BT.

Thanks you so much.

[StephanieG]

@Srdscott not a problem at all, I'm just sorry this couldn't be resolved from the start for you.

I will actually contact you back on Sunday if that's all right, I see a new bill is due to be issued with that credit balance so I just need to check over it and get back to you, as discussed.

Thanks

[StephanieG]

@Srdscott just confirming this is all sorted now (sooner than I thought!), thanks for taking my call this afternoon.

[Srdscott]

Thanks you again for all your help Stephanie. You’ve been absolutely amazing!!