@Nicha1984 welcome to the community and thanks for posting, can you start your own thread and if the moderators can help we'll explain how you can send in your details.
| Community Moderator | NeilO | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
@Srdscott sorry I keep missing you. Please can you get back to my email when you can and I'll be able to get this sorted out for you.
| Community Manager | StephanieG | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
Hi @Srdscott sorry about the confusion there. I sent you an email yesterday morning, I used the email address you included in your webform.
Could you check your spam folder please, just in case it ended up there? If you still haven't got it, please PM me a suitable time and contact number for me to give you a ring, and we'll take it from there.
Thanks
| Community Manager | StephanieG | |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
@Srdscott great speaking with you there. I am sorry it took so long to get this resolved, but I'm glad we were able to get it sorted today.
Thanks
| Community Manager | StephanieG | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
@Srdscott not a problem at all, I'm just sorry this couldn't be resolved from the start for you.
I will actually contact you back on Sunday if that's all right, I see a new bill is due to be issued with that credit balance so I just need to check over it and get back to you, as discussed.
Thanks
| Community Manager | StephanieG | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
@Srdscott just confirming this is all sorted now (sooner than I thought!), thanks for taking my call this afternoon.
| Community Manager | StephanieG | |
| Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’ | Show your appreciation! Click on the star next to a reply to say thanks | Help guide to using the community? Click below |
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| Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You | ||
