Hi @Srdscott sorry about the confusion there. I sent you an email yesterday morning, I used the email address you included in your webform.
Could you check your spam folder please, just in case it ended up there? If you still haven't got it, please PM me a suitable time and contact number for me to give you a ring, and we'll take it from there.
@Srdscott not a problem at all, I'm just sorry this couldn't be resolved from the start for you.
I will actually contact you back on Sunday if that's all right, I see a new bill is due to be issued with that credit balance so I just need to check over it and get back to you, as discussed.