I have just had the most condescending advisor on the phone regarding my complaint about being charged so much for going over the data allowance on my phone. I wasn't even aware there was a data limit that could be set and BT had set it without my knowledge at £100.00, which I would NEVER have set it at. But apparently as no other mobile company has a data cap (which is bull) I should suck it up. I complained about using 1.5gb in 4 minutes on my phone when BT Broadband went down for a week (which it turned out WAS BT's fault) but the analogy I was belittled with is that I wouldn't expect a car manufacturer to pay for taxis if the car ran out of petrol. I **bleep** would if it broke down though, which is exactly what the Internet, to which I pay BT for, did
What was the point of BT calling me except to make me feel like **bleep** and basically say "Tough, get over it, even though our service was diabolical and it was our fault"."
Solved! Go to Solution.
You can set a cap on spend on data starting at £5 just @ninjafairy1 did not set any
May be it's just me but I fail to see why anybody would think that it is up to BT to pick up the bill on mobile data when a fault develops on your broadband or why they should pick up the bill when you run up high data charges when you could have set your own data cap.
See link about setting data caps
I have read your other posts and note that you were tethering your phone and you said you have a new laptop. If the laptop is running Windows 10 you may find that it has peer to peer Windows updates activated. If it has this means that your laptop is helping Microsoft to distribute its Windows updates to the world. This would account for your "excessive" use of data.
Data usage counts both for downloads and uploads and if your laptop is set for peer to peer Windows updates it will be uploading the updates to the Internet all the while the laptop is switched on.
Have a look at this link.