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MCS1
Beginner
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Message 1 of 5

Confirmation of Payment Required

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Hi,

Please can someone help?

After raising an Equifax dispute, in regards to a default applied by BT, I have finalised the dispute process and made payment for the monies owed.

I require confirmation of payment via email from BT, also confirming the balance of the default has been settled, by tomorrow or I will fail my mortgage application 😭

 I've spoke to staff on the main helpline and they can not find my account details, so are unable to assist , is there anything I can do?

 

Thanks

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4 REPLIES 4
DavidM
Moderator
Moderator
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Message 2 of 5

Re: Confirmation of Payment Required

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Hi @MCS1 and welcome to the community.

I'm sorry you're having problems getting a confirmation of the payment. I'm assuming the account has been closed for some time? I'll be happy to take a look at this for you but it's unlikely we'll get to you before tomorrow. Is there any way you can contact your mortgage provider to explain? I'll drop you a private message now so you can get in touch.

Cheers

David

MCS1
Beginner
164 Views
Message 3 of 5

Re: Confirmation of Payment Required

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Thanks David,

Yes, it's an account dating back to 2015/6.

I'll check my messages now.

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MCS1
Beginner
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Message 4 of 5

Re: Confirmation of Payment Required

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A massive thank you to @DavidM!

After multiple attempts to resolve via the BT helpline, online chat and emails, I reached out on the forum and David provided great communications from the off and successfully helped me to get this issue resolved.
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PaddyB
Moderator
Moderator
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Message 5 of 5

Re: Confirmation of Payment Required

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Hi @MCS1,

That's great, thank you for updating the thread.

I'm glad my teammate @DavidM was able to help, I've passed on your thanks to Dave and his Manager.

Thanks,

Paddy