I’ve recently had my broadband turned on. I ordered the 50mbs package, when claiming my reward it said £80 (not £120 as stated). Now when I look into it the package I’m on states 36mbs as average speed (which is an £80 reward card) The original email of my order states average speeds of over 50 MBS, have I been put on the incorrect package but still being charged the 29.99 a month
When did you place your order? If you check the BT Offers Terms and Conditions at the bottom of the page here -BT Reward Card, it will give you details of what Rewards Card were on offer at the time when your order was placed.