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Jenmercerdog
Beginner
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Message 1 of 2

Confused as to what package

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I’ve recently had my broadband turned on. I ordered the 50mbs package, when claiming my reward it said £80 (not £120 as stated).
Now when I look into it the package I’m on states 36mbs as average speed (which is an £80 reward card)
The original email of my order states average speeds of over 50 MBS, have I been put on the incorrect package but still being charged the 29.99 a month
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Message 2 of 2

Re: Confused as to what package

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Hi @Jenmercerdog,

When did you place your order? If you check the BT Offers Terms and Conditions at the bottom of the page here -BT Reward Card, it will give you details of what Rewards Card were on offer at the time when your order was placed.

Thanks

PaddyB

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