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Welcome to this user forum.
Who provides your phone service at the moment?
Hi @MidgeDitty Welcome to the forum and sorry your address record is incorrect with Openreach.
If you have telephone service with BT Retail then we can help you get the Openreach address records corrected. Please check Royal Mail and ensure your address is listed them.
If your address is listed with Royal Mail and you have the telephone line with us post back and let me know and we'll be happy to help you with this.
Hi @MidgeDitty Thanks for posting back. I've sent you a Private message explaining how you can contact the forum moderation team. check here
Hi @MidgeDitty Thanks for sending over your details. I can see that you had already been in touch and the records with Openreach corrected. You have also now placed your order for the fibre to the home broadband service which is due to be connected next week.