Hi, I'm confused about a portion of my bill. I've been billed [x] amount for "not making the minimum amount of calls this month," which is set at 10, yet my bill says I have made 40 calls, 14 of which were free.
Can anybody tell me why I'm being billed this "fee" as well as the charges for all my calls, when I've clearly fulfilled the critera set out in my agreement with BT?
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