We moved into a house and the broadband speed was 5-8mb but over a month dropped off to less than 1mb.
We complained to Plusnet who were the supplier at the time who could not fix it, then stopped responding to requests for support.
We switched to BT (incidentally then got an email from Plusnet saying they couldn’t look at our request because we weren’t customers. IDIOTS)
Once on BT, we had 8mb. Great, but over the next 2 months it slipped to 1-3mb and kept disconnecting.
We complained to BT who said it was a fault on the line, and made us wait 2 weeks, stay in all day waiting for an engineer who never turned up. When we chased them, they told us it’d been fixed remotely. Thanks for telling us NOT.
Great, Back to 8mb. Great, but over the next 2 months it slipped to 1-3mb and kept disconnecting. Haven’t we been here before L
So for 5 months we’ve been getting 1-3mb with constant disconnections and brief periods of 8mb when we complain. Each time they blame the line!
Has anyone else had this. Can anyone guess how to resolve it. Am I able to cancel my contract, quoting the sale of goods act, i.e. they are not supplying what I pad for?