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Message 1 of 12

Contact Broadband Upgrade Department

Hi, does anyone know of a way to contact BT that doesn't involve the telephone? Live Chat or email maybe? I'm sure a communications company must have this, but I'm struggling to find a way of doing so!

TIA

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Message 2 of 12

Re: Contact Broadband Upgrade Department

You can use Live Chat.

Follow the link to Broadband billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband

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Message 3 of 12

Re: Contact Broadband Upgrade Department

Hi, thanks for the reply, however that just seems to lead to a loop back to the contact us page.

Does anyone simply have an email address, or an actual url for the live chat page?
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Message 4 of 12

Re: Contact Broadband Upgrade Department

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Message 5 of 12

Re: Contact Broadband Upgrade Department

Thanks for your reply, however I wish to speak to someone, not just see my available offers.

I can't believe it's this difficult to do with an ISP.. they literally sell internet, but don't make it easy to speak to them over the internet
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Message 6 of 12

Re: Contact Broadband Upgrade Department

the link @gg30340  posted does give you ability to connect to live chat  - tried using mobile and pc

 



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Message 7 of 12

Re: Contact Broadband Upgrade Department


@imjolly wrote:

the link @gg30340  posted does give you ability to connect to live chat  - tried using mobile and pc

 


Live Chat was offline, but it seems to be back now.

Capture.JPG

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Message 8 of 12

Re: Contact Broadband Upgrade Department

Hi, thanks for your reply as well.

Not for me, why would some people get it, and others not? I've tried both logged in and not logged in.

Screenshot of what I see:

https://ibb.co/D4vzmvT
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Message 9 of 12

Re: Contact Broadband Upgrade Department

It seems to load in my icognito tab, but not in chrome or IE.. Thanks for all the comments
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Message 10 of 12

Re: Contact Broadband Upgrade Department

Probably a cached page.

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