have now had a text stating the issue on renewing my new package will be resolved by 1/8/23
Recently I have been dealing with customer services and BT Sales.
Tortuous experience - 8 phone calls in last 2 weeks and mixed messages on status
Just to be clear
I got email stating both parts of service were terminating which was not my intention
BT TV & Sports package I was happy to retain but Broadband was excessive charge - so despite negotiating I decided to go to Vodafone just for Broadband service
Email states I cannot do this although Sales never pointed this out. BT TV only not possible. Grrr.
To retain my account though.....
On speaking to Sales 14/7 this is what was promised to retain my services:
- Broadband at £24 / month
- No need for landline but I decided to retain at NO Cost
- BT TV - 3 months at £9 introductory offer and £18 for remaining contract months
This will on the Sales Team voice recordings
Therefore I cancelled Vodafone Broadband and got confirmation email on same evening Friday 14/7/23
From BT subsequently.....
I have Email Broadband & Phone (18th / 7) / paperwork 17/7 but arrived 20th (TV) which does not reflect above
£26.99 total with Pay as you go phone - not needed. Just retention of landline for incoming calls.
On speaking to Customer Services this week
I am not on board with BT because of a technical issue on cutover
Please write back on this email confirming my agreed verbally package details which will be the New Contract
I have been very proactive to try and get this resolved satisfactorily, I will raise this with the Ombudsmen if not.
Look forward to your reply and confirmation
Best regards
