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Tiprover
Beginner
2,584 Views
Message 1 of 6

Contract Duration and Expiry date.

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Finding it difficult to locate the actual duration and end date of my current package contract.  Order tracking tab in My BT shows order placement but can't find whether it's a 12 or 18 month contract (why not make them all the same?)  Have lost original e-mail received back in 2017, any ideas where to find details?

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Contract Duration and Expiry date.

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Welcome to this user forum.

How to view your contract terms

First of all you need to go to this page. https://www.bt.com/appsordermgmt/secure/listoforders.do
Then select the order that you wish to view, and on the top right there will be a link saying "Show contract terms"

contract.jpg

Tiprover
Beginner
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Message 3 of 6

Re: Contract Duration and Expiry date.

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Excellent - thanks v.much for this. 

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Nipper51
Newbie
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Message 4 of 6

Re: Contract Duration and Expiry date.

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I'm trying to find out when my current contract ends. I followed the link shown and checked my orders, but I'm not getting a link to show my contract terms. Any ideas?

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conrad
Recognised Expert
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Message 5 of 6

Re: Contract Duration and Expiry date.

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In MyBT hover over MyBT on the purple banner.  Click on Support - track your order. Select the relevant order and click on view order summary which will give the terms etc.

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Contract Duration and Expiry date.

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Phone BT on 0800.800.030 and they will tell you.

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