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Thompson218
Aspiring Expert
864 Views
Message 1 of 9

Contract End Date

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The leaving BT pages state that your contract end date is shown on your bill. It isn't. I've downloaded the bill as a pdf, scoured it, searched it, it isn't there. I looked through the My BT pages and can't find it there either but I'm sure it must be.

Anyone got a link or can help me please?

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8 REPLIES 8
gg30340
Distinguished Sage
Distinguished Sage
859 Views
Message 2 of 9

Re: Contract End Date

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Log onto your MyBT then go to "Your Orders" then "Manage Broadband" then "See Your Contract Details".

Thompson218
Aspiring Expert
854 Views
Message 3 of 9

Re: Contract End Date

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Got it.
Many thanks.
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Thompson218
Aspiring Expert
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Message 4 of 9

Re: Contract End Date

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It seems to have moved, anyone know where it is now please?

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Aljaha
Contributor
598 Views
Message 5 of 9

Re: Contract End Date

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MyBT, your products, Broadband, under your details and just above picture.
Aljaha
Contributor
592 Views
Message 6 of 9

Re: Contract End Date

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Just noticed, if you look at your bill online and click on Broadband the drop down info includes contract end date.
Thompson218
Aspiring Expert
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Message 7 of 9

Re: Contract End Date

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Thank you.
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bobdanbh
Contributor
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Message 8 of 9

Re: Contract End Date

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The word "orders" does not appear on the page that appears when you log in. This is on several browsers on Windows.

After exhaustive search a list of orders appears under "Help"/"Track your orders", an obscure place to say the least.

 

It would be nice to know what "Regrade of broadband and phone with BT TV" means. It appears several times for me.

 

 

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bobdanbh
Contributor
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Message 9 of 9

Re: Contract End Date

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I just looked at my bills - thanks Aljaha - and the expiry date only appears on the most recent one.

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