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Contributor
Posts: 69
Registered: ‎14-03-2012
0
Accepted Solution

Contract End Date

Where on the BT site can I find out the date my current Broadband Contract with BT ends

Distinguished Sage
Posts: 33,793
Registered: ‎27-01-2010
0

Re: Contract End Date

If you would like to try Live Chat they should be able to help you.

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Thanks


 

Distinguished Guru
Posts: 7,684
Registered: ‎27-01-2010
0

Re: Contract End Date

You won't find it anywhere, follow KB's advice or dial 150 from your BT landline and navigate to billing or even the forum mods. All methods provided can give you with your end date.

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Newbie
Posts: 3
Registered: ‎16-04-2012
0

Re: Contract End Date

I just tried 150. Automated voice asked what I was enquiring about. I just said End Contract. Voice asked if I had asked for Contract Expiry I said Yes. Voice asked if I was enquiring about number I was calling from. Answer was Yes. I was then automatically transferred. I had hoped to get an automated answer to my question, but was put through to advisers who are not there now as it is gone midnight. Strange how the automated voice knows all sorts of things. Asking for contract expiry obviously alerts system to the fact that you are thinking of changing so call is transferred to sales or customer retention or something and it will almost certainly in such circumstances be to a UK Call Centre.

Distinguished Sage
Posts: 58,191
Registered: ‎21-06-2010
0

Re: Contract End Date

Live chat works very well also

john46 | BT.com Help Site | BT Service Status
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Newbie
Posts: 1
Registered: ‎23-04-2016
0

Re: Contract End Date

This doesn't suprise me....ever since joinig BT ive had nothing but trouble, even being made to pay for a week when we had no connection what so ever,  i would also advise live chat during the day, ...you could call, but be warned, BT use a foreign customer service company, where half the reps dont speak very good english or understand it. worst service ever......!!

Aspiring Expert
Posts: 222
Registered: ‎15-07-2014
0

Re: Contract End Date

[ Edited ]

I see the contract end dates in 'My BT' under 'Contract Details'.

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Distinguished Sage
Posts: 65,159
Registered: ‎27-01-2010
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Re: Contract End Date


devera wrote:

I see the contract end dates in 'My BT' under 'Contract Details'.


checked MYBT online and android app and can't find 'Contract Details'



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Distinguished Sage
Posts: 58,191
Registered: ‎21-06-2010
0

Re: Contract End Date

same here as well IMJ no sign at all

john46 | BT.com Help Site | BT Service Status
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Aspiring Expert
Posts: 222
Registered: ‎15-07-2014
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Re: Contract End Date

It shows on my account.
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