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eilatan1968
Beginner
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Message 1 of 4

Contract Extension

I recently extended my contract and was told BT sports would be extended free of charged. Last 2 months I have been billed and having gone through Chat received a credit. I was told to phone loyalty dept so not billed in future. 3 weeks has passed since I phoned and told they would listen to my call and a manager would get back to me within 24 hours. This was 6 days before the lockdown. I can’t get through on chat or phone and need this resolved before next bill. For a telecommunications company this is poor service

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Contract Extension

sorry but you just need to keep phoning 150 and then billing  there is no email or online access



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eilatan1968
Beginner
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Message 3 of 4

Re: Contract Extension

I can’t get through on 150 been trying for weeks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Contract Extension

sorry but that is only way currently



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