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grungernut
Contributor
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Message 1 of 2

Contract auto renewed

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Hi

 

I thought my contract was due for renewal I would normally get an email and a text message, it turns out after speaking to someone in chat that it renewed in October, that was news to me, can you tell me are BT allowed to auto renew my contract without my permission as the chat person was unable to advise on that.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Contract auto renewed

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your contract should not auto renew unless you possibly made a change to some part of package which triggered renewal   when contract reaches end of fixed period there is no reminder (should set that yourself) and your discount ceases and you go on to the more expensive standard terms



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