cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Aspiring Contributor
207 Views
Message 1 of 4

Contract dates are wrong

Hi

When following the "Track My Order" option from the help menu, I've noticed a few errors since I've recontracted on 30/12/19.

Firstly, on the summary page, the order shows as 30/12/20 rather than 30/12/19.

If I then hit the "Track Order" option for that order and "View Order Summary" on the next page, my contract terms are listed as 24 months starting from 31/12/20 when it should be 31/12/19.

I don't want confusion about when my contract started when I next think about recontracting so how can I get this changed please?

Cheers

0 Ratings
Reply
3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
200 Views
Message 2 of 4

Re: Contract dates are wrong

@SparkyC 

When the moderator replies on your other thread about the reward card, then raise the issue with them.

 

0 Ratings
Reply
Moderator
Moderator
171 Views
Message 3 of 4

Re: Contract dates are wrong

Hi @SparkyC thanks for highlighting this and I've sent you a Private Message with details on how to contact the Mod Team so we can look into this further for you.

cheers
John

0 Ratings
Reply
Highlighted
Aspiring Contributor
158 Views
Message 4 of 4

Re: Contract dates are wrong

Thanks @JohnC2 .  I'll reply to the message this afternoon.

0 Ratings
Reply