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Aspiring Contributor
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Message 1 of 3

Contract renewal Internet and TV

Hi sorry if this is the wrong place to ask this question. My tv and internet are out of contract. I am looking to renew with Fibre 1 Halo and a standard tv package. my question is will I be sent a  new smart hub and youview box. my hub 5  is not doing well at the moment and seems to require daily resets

 

Thank you I hope everyone is staying safe. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Contract renewal Internet and TV

@Cakesmithofnorwich 

Welcome to this user forum.

As an existing customer wishing to re-negotiate a new contract, you need to ring 0800 800 030 as that is a special number for contract renewals only.

You would not automatically be sent a new home hub, you would have to request one which would be loaned to you, but you will have to pay the postage cost.

As for the YouView box, this will only be replaced if its faulty.

 

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Aspiring Contributor
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Message 3 of 3

Re: Contract renewal Internet and TV

Thank you. I was trying to avoid calling if I could but will give it a go. I am trying to hone school which is not helped by the WiFi dropping out. 

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