I Received an email from BT informing me of a £2.50 a month increase for Broadband and calls
when I clicked on the button "Act Now" it gave me two options neither of which I will accept :-
in my case its asking me to sign up to a new 18month contract ans also agree to a price rise at thr end of this 18 months
my two options offered :-
£52.39 a month 18 month contract then £63.99 a month
£49.89 a month 18 month contract then £63.99 a month
I assume if I do nothing my monthly charges will rise to £52.39 bit I won't be in any contract or faced with a hugh price rise in 18 months time
you have already posted your similar comment on another thread and I reponded - maybe you have not read the reply yet
'you are always in contract with BT whether it is a fixed term 12/18 months or a rolling monthly contract after your fixed term is completed you are not agreeing to the price going up to £63.99pm after 18 month term is completed more you are being advised that after the 18 month deal your price will revert to standard cost - unless you re-negotiate a new deal'
What's this Act now option? I too got the email but there is no such an option to act now.
basillcally only a couple of weeks ago I upgraded to Infinity and my contract is for 18 mothns , I'm pretty sure I was told I would not get a price increase during this period.. but only the other day I received an email that my bill is goiing for £2 each month !!
what's going on then?
I definatly don't have the Act now option. The only option I get is
|You can get even more from your BT broadband service|
|We've put together a personalised offer just for you. Just log in now with your BT ID or Account Number.|
but when I click on the link it takes me to a page that says :
We don't have any personalised offers for you.
Just to come back to this as I received my first bill today after the price increases.
I'm glad to say that my bill only rose the 51p that I had been advised of in my initial email and which had been confirmed by BT Retentions when I contacted them.
In this instance it appears that I was not given the correct information by Mod Neil here which is a little worrying as I've always felt this forum was the place to come if we have problems.