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Technophobe3
Aspiring Contributor
213 Views
Message 1 of 6

Costs

Hi. As a pensioner, I seem to be paying a lot (average £44) for a BT package which cannot provide Infinity Broadband because of where I live, apparently and my call package is poor as the week-end only option. Could I be entitled to a better call plan to balance the outlay for what I am not really getting for my total outlay? Thanks
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5 REPLIES 5
Distinguished Sage
Distinguished Sage
207 Views
Message 2 of 6

Re: Costs

Try calling the BT Value team on 0800 800 030, they are the best people to negotiate a better deal.

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Technophobe3
Aspiring Contributor
204 Views
Message 3 of 6

Re: Costs

Thanks. I have M.E. and the information-processing required is exhausting. I tried an online chat, but no easier. I'll try ringing them on a good day. I only have the most basic tv package and make no or very, very few calls as I tend not to need to call at the week-end anyway.
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Moderator
Moderator
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Message 4 of 6

Re: Costs

Hi @Technophobe3,

Have you given the Value Team a call as suggested by @Keith_Beddoe? If you still need help, post back and I'll take a look at this for you.

Thanks

PaddyB

Community ModeratorPaddyB
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Technophobe3
Aspiring Contributor
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Message 5 of 6

Re: Costs

Hi. No, I haven't managed to contact them. The calls are exhausting for people like myself with M.E. and I just don't have the energy at the moment. I keep asking them to e-mail me instead which is much more manageable. Perhaps something they need to look into. I'd appreciate your help!
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Moderator
Moderator
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Message 6 of 6

Re: Costs

@Technophobe3 I'll send you a Private Message with details on how you can get in contact with the mod team.

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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