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jem021286
Beginner
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Message 1 of 2

Credit File issue

Hi, the same issue has happened to me, I have called BT and they couldnt locate an account nor an overdue bill.  the account was terminated mutually as bt couldnt provide a stable connection and where providing me with a credit each month.

 

could someone please help me

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RobbieMac
Moderator
Moderator
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Message 2 of 2

Re: Credit File issue

Hi @jem021286 

Welcome to the BT Community and thanks for your post!

I'm sorry you're having to chase this.  I appreciate the amount of your time you've taken.  Have you contacted Equifax directly to raise a dispute with them?  That's the correct process.  I have included a link below with more info.

>> File a dispute on your Equifax credit report <<

Cheers,

Robbie

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