Sam, from our Digital Help Capability Squad is very keen to get your thoughts, on what we need to do to improve the Help section of our website. If you have 5 minutes to spare, please complete this short survey, Help shape the re-design of BT Help Home
I left BT broadband service since December 2019 and I still have credit balance on my account. How to get a refund from my balance? I've tried to contact customer service via telephone and live chat but never succeed and it's going circle. Every month BT keep send me bills until now.