I think you might find that the account has to be linked to the address that the line is supplied to and if the account happens to be in your name that will of course link your name to that address. The reason for the linking is basically that you are being given credit when you have a BT account and if you have a bad credit rating, BT would deal with you differently from a person with a good credit rating.
What you should have done to avoid that was to put the account in your mother's name and you should then have set up a direct debit in your name to pay the bill. All that would happen in that case would be any debt to that address would be linked to your mother, the account holder and not to you as the bill payer.
You can contact BT on 0800 800 150 which is free from a landline so should not cost you anything to call them.
That was the number that I called. I got passed between 3 departments and then hung up on. I don't have a land line as that line is not in my address.. it's at my moms address and when I took out the account, I wasn't allowed to put it in her name because it had to be in the name of the person who was paying the direct debit. My mother couldn't get credit which is why I applied for it on her behalf. So it just brings me back to the same position again
I am not sure what will be able to be done with this because the account is linked to the address and if your mother who lives there can not get credit, BT would not have installed the line or if they did there would have been a different procedure.
I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.
Hi @sallyann5929 and welcome.
@gg30340 is correct. If the account is in your name then it will be linked to your credit rating. We can't change the name on the account, it has to be ceased and reprovided in the new account holders name. Regardless of that the account details will still be on your credit rating as it is in your name.
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|