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Okaydan
Contributor
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Message 1 of 6

Currently with Sky and wanting another Provider.

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Hi, I'm looking to get another internet connection at my address as playing games on my Sky internet connection is extremely slow with non stop packet loss because of people downloading. I have a few questions, Firstly I'll have to have another phone line installed right? If so is that included in the BT Broadband & Phone bundle? I'm looking to purchase the Fibre 2 package.  And would this cause any problems with my pre-existing provider? Thanks for taking the time to help 🙂

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5 REPLIES 5
iniltous
Guru
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Message 2 of 6

Re: Currently with Sky and wanting another Provider.

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If you want a second service , you need to ensure that the new provider orders a new service , otherwise your existing service will simply be migrated to the new provider  , if you do get the correct type of order issued, the the price quoted will be ‘all in’ , not separate line and broadband charges.

If your existing service delivered overhead or underground, generally there is only 1 connection per premises , so to have a second ‘line’ may result in a second cable from the telegraph pole ( if overhead ) or some jointing work in the underground network ( if served underground ) 

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Okaydan
Contributor
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Message 3 of 6

Re: Currently with Sky and wanting another Provider.

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From what i've been reading people are saying that you can have more than one provider at the same address, You just need a second phone line? I'm fine with paying the fee's for it.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Currently with Sky and wanting another Provider.

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If you are willing to pay for it, you can have as many lines as you want from as many providers as you want.

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Okaydan
Contributor
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Message 5 of 6

Re: Currently with Sky and wanting another Provider.

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Yeah that's what i've been reading, It's probably better to ring BT and talk about my situation before ordering right?

 

Thanks for helping btw 🙂

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-Richie-
Guru
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Message 6 of 6

Re: Currently with Sky and wanting another Provider.

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@Okaydanwrote:

It's probably better to ring BT and talk about my situation before ordering right?🙂


Speak to the 'Sales Support' team, they can make sure it goes down as a 2nd line installation instead of a working line takeover the system favours.

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