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Sageman
Contributor
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Message 1 of 3

Customer Service

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I was contacting BT tonight to ask why I was paying twice as much with BT than the offers from other providers. I was cut off from Chat on three occasions then when I finally spoke to someone they could not help and suggested I contact the value team. I tried to chat with the value team and was cut off immediately and it asked me to complete the customer service feedback which I did based on the service I received.

What I would like to know is why when my contract ended was I not contacted? Why when you go into your BT account does it not tell you when the contract you are on expires? I can probably answer those questions my self by saying that it totally benefits BT to be charging you than other customers with the same service are being charged.

I am off now to look at the other options I have namely Sky and Virgin.

BT your customer service is some of the poorest I have ever experienced 

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-Richie-
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Message 2 of 3

Re: Customer Service

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@Sagemanwrote:
What I would like to know is why when my contract ended was I not contacted?

It's common with all providers, It's currently up for debate, see [External Link] Survey Points to Flaw in Ofcom’s Planned End of Contract Notifications
You'd be better off contacting the Loyalty team for a discount, they are more retention based, Value are more sales focused, have another try and see if they make a good offer if you're happy with the service but not the cost.

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Sageman
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Message 3 of 3

Re: Customer Service

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Thanks for the reply but I am fed up with large companies just taking loyalty for granted. I have started to look at other packages that are more than 50% cheaper than my BT package for the same service. Even when I click on the offers button it comes up with a message that they have nothing to offer me at this time.

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