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Message 1 of 2

Customer Service

Anyone else totally perplexed by the poor service BT offers when dealing with complaints?
I am owed money from BT for being overcharged but they cannot find the department to issue a refund but if you do not pay your bill they can find the right department on a Sunday to cut you off. Just wondered if anyone else is as disgruntled as me?
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1 REPLY 1
-Richie-
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Message 2 of 2

Re: Customer Service

It could be dealt with by billing who are service or loyalty/value who are sales, if you don't mind me asking, how is it you were overcharged ? It matters to see which team should help you.

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