Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
junoo
Beginner

on ‎25-03-2025 2h28

884 Views
Message 1 of 3

Customer support email address.

If BT can take my money online, why is customer service limited to call centres or forum posts?. I want a email address to talk to a human being and have a back and fourth. 

its 2025 and emails aren't acceptable form of communication?  (the irony being BT is a COMMUNICATIONS company).

Don't bother replying if an email for customer support isn't provided.

Tags (1)
0 Ratings
Reply
2 REPLIES 2
junoo
Beginner

on ‎25-03-2025 2h33

881 Views
Message 2 of 3

Re: Customer support email address.

even a fax number will do.
0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage

on ‎25-03-2025 10h22

826 Views
Message 3 of 3

Re: Customer support email address.

just to save you waiting -  there is no email address for CS  just phone 03301234150

you can try message now at billing who may be able to help or put you in contact with someone that can

  https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply