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marksmith34
Aspiring Contributor
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Message 1 of 10

DSL Checker / OpenReach status different

 

If i go to the Openreach website and enter my postcode / address it tells me i can order FTTP

 

Openreach.png

 

But if i go to DSL checker, or try to order from BT it doesn't show as available.

 

DSL Checker.png

 

The engineers were on the street a few weeks ago, and said the fibre should now be live. My address was included in the work they had scheduled.

Any idea why FTTP isn't showing in DSL Checker?

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: DSL Checker / OpenReach status different

the most accurate estimate is based on your phone conenction.  it is unusual if your cabinet has FTTC that you also can get FTTP



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conrad
Recognised Expert
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Message 3 of 10

Re: DSL Checker / OpenReach status different

Try chasing Openreach using this form - if you get an automated reply resend it until a person replies

https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d

 

What result do you get if you use your phone number on the Openreach website.

 

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gt94sss2
Aspiring Expert
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Message 4 of 10

Re: DSL Checker / OpenReach status different

What does the DSLchecker say if you search via your address (not postcode) rather than the telephone number?

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: DSL Checker / OpenReach status different

Try 0800 587 4787  that is FTTP order/help and they will tell you if you can order



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marksmith34
Aspiring Contributor
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Message 6 of 10

Re: DSL Checker / OpenReach status different

I tried the FTTP order number. They said until it appears in DSL Checker, they can't place an order.

 

If i search OpenReach with my phone number, it still says accepting orders.

 

If i search DSL Checker with my address i get the following:

 

DSL Checker 2.png

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: DSL Checker / OpenReach status different

as it says in the notes using your phone number gives the most accurate information - not address or post code



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Message 8 of 10

Re: DSL Checker / OpenReach status different

Is there obvious signs FTTP is available in your street?

Are the lines fed overhead or underground?

If overhead can you see Manifolds on the top of poles and green metal boxes about chest height on some of them?

Or if it's CBT Fibre they'll be what look like egg boxes painted black on top of the pole with an oval shaped joint about 10/12 feet off the ground on the pole.
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marksmith34
Aspiring Contributor
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Message 9 of 10

Re: DSL Checker / OpenReach status different

The fibre is underground. They had laid the fibre down the street and it’s connected back to the exchange according to the OpenReach engineers. They have also put blue rope in the ducts to each property to pull the fibre cables through when ordered.

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Message 10 of 10

Re: DSL Checker / OpenReach status different

Ah right. Well the Broadband Availability Checker belongs to BT Wholesale. Until they put on there FTTP is available for you then BT Retail won't be able to order it.
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