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SueSim
Beginner
276 Views
Message 1 of 2

Data Integrity

Hi 

I’ve a new customer to BT (since August) and every month have been over charged due to some error in the system.  My complete TV/Broadband package should be £49.99 each month and I have been receiving bills for £196! Every month I call to rectify this and eventually last month I was told that the data integrity team would have to resolve the issue. I was told that I should receive an email confirming this with 7 days.  That was 3 weeks ago!

My bill is due on the 3rd December and as yet cannot see if this has been rectified.  I am running out of options and patience.  No one seems to be able to help me.  

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PaddyB
Moderator
Moderator
272 Views
Message 2 of 2

Re: Data Integrity

Hi @SueSim,

Thank you for posting and welcome to the Community.

I can understand your frustration and I'm sorry your complaint has been resolved. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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