I’ve a new customer to BT (since August) and every month have been over charged due to some error in the system. My complete TV/Broadband package should be £49.99 each month and I have been receiving bills for £196! Every month I call to rectify this and eventually last month I was told that the data integrity team would have to resolve the issue. I was told that I should receive an email confirming this with 7 days. That was 3 weeks ago!
My bill is due on the 3rd December and as yet cannot see if this has been rectified. I am running out of options and patience. No one seems to be able to help me.