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dittohead
Aspiring Contributor
338 Views
Message 1 of 6

Data integrity issue causing order to fail

I've been trying to order Fibre 900 for a few weeks but apparently a data integrity issue on my account is preventing the order progressing correctly. After several calls to the Fibre team it seems we are no further forward despite repeated assurances this will be solved soon.

I am currently on the old infinity 3 package on fttp so it an upgrade rather than a new install.

Does anyone have any experience of a similar problem that can shed any light onto how long this is likely to take?

Any advice would be very gratefully received.

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5 REPLIES 5
jparnell82
Aspiring Expert
261 Views
Message 2 of 6

Re: Data integrity issue causing order to fail

Did you get this sorted? Seems I also have an issue in my account from when I cancelled an order a couple of months ago. Parts of my account show me correctly on Fibre 2 whilst others and my bill show Fibre 100 with halo.

 

Something seems messed up and think it's preventing me ordering full fibre again

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dittohead
Aspiring Contributor
257 Views
Message 3 of 6

Re: Data integrity issue causing order to fail

No, not yet. Have to phone back at the end of the week. 

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jparnell82
Aspiring Expert
254 Views
Message 4 of 6

Re: Data integrity issue causing order to fail

Who's sorting this for you?

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dittohead
Aspiring Contributor
251 Views
Message 5 of 6

Re: Data integrity issue causing order to fail

Fibre team and sales support.

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jparnell82
Aspiring Expert
235 Views
Message 6 of 6

Re: Data integrity issue causing order to fail

Thanks, i tried them earlier but they couldnt work it out. Created my own post here hoping someone can help.

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