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Westendmusicals
Beginner
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Message 1 of 8

Death or account holder

Hi

Can someone advise me on what to do when an account holder dies? 

My father died but we want to keep the exact same account / package and just transfer it to my mums name. Is that possible as have read some horror stories of people wanting this but BT have cut them off and people been without broadband for ages etc. 

We also want to keep my dads email address as him and my Mum shared it  anyone know if that’s possible or would BT charge us to keep it?

Thank you 

 

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
453 Views
Message 2 of 8

Re: Death or account holder

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pippincp
Distinguished Sage
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Message 3 of 8

Re: Death or account holder

This is easier and has the freephone number to actually speak to someone.

Sorry for your loss.

https://www.bt.com/help/account-and-billing/manage-account/bereavement---bt-account-holder 

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Westendmusicals
Beginner
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Message 4 of 8

Re: Death or account holder

Thanks both. 

 

Would you know if the email address would remain open?

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licquorice
Distinguished Sage
Distinguished Sage
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Message 5 of 8

Re: Death or account holder

The email address won't be deleted, it will be downgraded to basic if the broadband account is closed. Basic mail is only available by webmail.

If your mum opens a new account, the email address can then be associated with it.

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Westendmusicals
Beginner
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Message 6 of 8

Re: Death or account holder

We don’t want to close the broadband account. Keep everything the same just change into my mums name. 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Death or account holder

Deleted, incorrect information.

Email address will transfer with change of account holder.

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Westendmusicals
Beginner
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Message 8 of 8

Re: Death or account holder

Thank you 🙂

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