My dad died suddenly very recently, leaving my octagenarian mother a whopping BT landline & broadband package deal. The account is in her name but he did all the "techno" bills online. She has no clue with technology and was unaware that he had approved a top of the range package from BT which comes out of their joint account. I first spoke to the online chat who said I could possibly transfer to another provider, I then rang BT (the person I spoke to was very nice) who then said their hands were tied and she has to finish paying the contract and the info I was given online was wrong.
Not only do I have to deal with a grieving 89 year old who watched her husband drop dead, let alone deal with this trauma myself, I now have to pay this bill for her as BT won't budge, and she'll not be able to afford it as she only has her pension now but is not eligible for benefits. She has no need for broadband at all really just a landline. Every other company I've had to inform has been lovely but the company policy needs to change.
I'm at my wit's end.
