on 04-11-2020 19h22
No, that is not what it is for. The forum is a customer to customer self help community where the mods can intervene when all normal channels have failed. It is not a first point of contact for problems that can be dealt with elsewhere.
04-11-2020 19h54 - edited 04-11-2020 19h56
See links that explain what this forum is about and should ideally be read prior to posting on the form.
https://community.bt.com/t5/Announcements-Guides-Community/Welcome-to-the-BT-Community-Forum/td-p/15...
Guidelines and rules of the forum.
https://community.bt.com/t5/Announcements-Guides-Community/BT-Community-User-Guidelines/td-p/1375043
https://community.bt.com/t5/Announcements-Guides-Community/BT-Community-Terms-of-Use/td-p/1375035
