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Message 1 of 5

December bill AWOL; Recent Calls data=zero

Usually my online bills appear on the 5th or 6th of the month. I don't think they have ever been this late.

Anyone else experiencing this anomaly?

 

I see that Recent Usage shows zero. And this is disturbing:

"Your usage since your last bill is listed below"......

"Last updated: 28 Nov 13 at 22:20"

when the last bill was dated 6 Nov.

 

It's odd that these anomalies coincide roughly with a couple of calls I made to Sales, enquiring about an upgrade to Infinity.

 

NoUsageDec2013.jpg

 

 

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4 REPLIES 4
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Message 2 of 5

Re: December bill AWOL; Recent Calls data=zero

Did everyone else receiving their online bills OK? Around Dec 5/6?

 

Still nothing here.

 

NoUsageDec2013_2.jpg

 

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: December bill AWOL; Recent Calls data=zero

Mine is fine, received normal notification yesterday.

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Patty-L
Recognised Expert
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Message 4 of 5

Re: December bill AWOL; Recent Calls data=zero

Seems to be a few problems with MY BT for some customers, I have a different problem see:-

 

https://community.bt.com/t5/Bills-Packages/Online-Bill-Assigning-Names-to-Numbers/td-p/916940

 

A moderator is looking into my problem...

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Message 5 of 5

Re: December bill AWOL; Recent Calls data=zero

Well, if they don't wish to send me a bill, that's fine by me Smiley Happy

Thanks for the replies.

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