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saurabh_vit007
Aspiring Contributor
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Message 1 of 9

Declined cashback from TopCashback

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BT has canceled my original order and re-raised same order with a different order number.

Because of above, my Top Cashback claim which was tracked correctly before, has been declined now.

I have raised it with TCB team but is it possible if a moderator help me in approving the claim from BT side?

My original order was having order date as 21st Match 2019 hence I am looking for a faster resolution please.

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Declined cashback from TopCashback

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

saurabh_vit007
Aspiring Contributor
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Message 3 of 9

Re: Declined cashback from TopCashback

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Thanks Keith for your quick reply and requesting moderator for assistance.

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Moderator
Moderator
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Message 4 of 9

Re: Declined cashback from TopCashback

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Hi @saurabh_vit007 I'm sorry your cashback has been declined. Topcashback will have a process in place to link the orders on their side but we'll be happy to raise a case with our cashback team to work with Topcashback and get it sorted. 

If you check your Private Message's I've sent over a message with details on how you can get in contact with the mod team.

Thanks

Neil

Community ModeratorNeilO
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saurabh_vit007
Aspiring Contributor
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Message 5 of 9

Re: Declined cashback from TopCashback

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Thanks @NeilO for replying.

I have sent you the requested details.

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Moderator
Moderator
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Message 6 of 9

Re: Declined cashback from TopCashback

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Hi @saurabh_vit007,

Thank you for sending in your details. I've passed on your details to my colleagues in the Promotions Team and I've asked them to investigate. I'll post back as soon as I have an update.

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
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Message 7 of 9

Re: Declined cashback from TopCashback

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Hi @saurabh_vit007,

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you. The Promotions team have got back to me and approved that cashback payment at BT's end. This means that the payment should reach your account in the next 30 days.

As the original order was cancelled, this means that it hasn't tracked correctly. The Topcashback tracking will not reflect the manual process BT has followed to approve the cashback but you will definitely receive the TopCashBack credit in the next 30 days.

Thanks

PaddyB

Community ModeratorPaddyB
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saurabh_vit007
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Message 8 of 9

Re: Declined cashback from TopCashback

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@PaddyB
Thanks for working in the issues. Much Appreciate your help.
Sorry I missed your call.
If you want you can give me call back again.
Thanks
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Moderator
Moderator
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Message 9 of 9

Re: Declined cashback from TopCashback

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Hi @saurabh_vit007,

Thank you for posting back and for taking my call.

I'm always happy to help. Smiley Happy

You should receive the cashback payment in the next 30 days.

Thanks

PaddyB

 

Community ModeratorPaddyB
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