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cpfc89
Newbie
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Message 1 of 2

Deductions from bill for having no service

Having just had an awful experience with customer services I'm hoping someone here can understand my point and help!

My installation date for BT Broadband was 25 April - router delivered and received the email on the day so should have been good to go! Due to a BT error, I was without broadband for 8 days and it took engineers 4 days to fix once they had come out!

I would like these 8 days removed from my bill as I shouldn't have to pay for a service I didn't receive due to a BT issue.

Also, having no internet for 8 days meant I had to rely on mobile internet which put me over my monthly data allowance costing an additional £6.50. I would also like this taken off my bill to reimburse me as the only reason I went over was having no broadband - I have never previously gone over.

Hopefully someone here can assist and restore some faith in BT for me before I have to take this further.

Many thanks
Chris
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1 REPLY 1
Distinguished Sage
Distinguished Sage
219 Views
Message 2 of 2

Re: Deductions from bill for having no service

This page should help regarding conpensation.

 

http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee

 

 

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