Having just had an awful experience with customer services I'm hoping someone here can understand my point and help!
My installation date for BT Broadband was 25 April - router delivered and received the email on the day so should have been good to go! Due to a BT error, I was without broadband for 8 days and it took engineers 4 days to fix once they had come out!
I would like these 8 days removed from my bill as I shouldn't have to pay for a service I didn't receive due to a BT issue.
Also, having no internet for 8 days meant I had to rely on mobile internet which put me over my monthly data allowance costing an additional £6.50. I would also like this taken off my bill to reimburse me as the only reason I went over was having no broadband - I have never previously gone over.
Hopefully someone here can assist and restore some faith in BT for me before I have to take this further.